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RETURNS

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

Customised non-standard or made to measure garments

Gift cards

Sale Stock

To complete your return, we require a receipt or proof of purchase. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Faulty items

Should you receive an item that is faulty, please return to us within 14 days of receipt of goods for inspection.  Our options would be first to see if we can repair it, then if not a replacement would be offered and then finally a refund if no other option is suitable.  Please note that if the item is not in original condition a replacement or refund will not be offered.

Exchanges

If you need to exchange an item, send us an email at mavisandbob@gmail.com and send your item to: 12 Jules Crescent, Bell Block, New Plymouth  NZ 4312.

Shipping

To return your product, you should mail your product to: 12 Jules Crescent, Bell Block, New Plymouth  NZ 4312.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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